Protocol Skills

Unit 10 Evans Business Park
Pitreavie Court
Dunfermline
KY11 8UU
Tel: 01383 749 625
web: www.protocol-skills.co.uk

Company History

Protocol Skills is one of the UKs largest independent providers of training and development solutions designed to equip your people with essential skills and qualifications to succeed in todays competitive workplace.

With over 20 years experience providing first class results for a wide range of household names including New Look, Britannia Building Society and Royal Mail, Protocol Skills market leading approach can be relied upon to get the best out of your workforce and help drive continued business success.

Financial support from the government means that our clients often have little, if anything to pay for their training requirements, and in partnership with funding bodies, we can assess employees eligibility to qualify for support.

Company News/Information

NEW FOR 2010

ACHIEVING EXCELLENCE IN CUSTOMER SERVICE

Who should attend?
Any employee who deals with Internal and/or External customers and whose actions could affect the reputation and success of the business.

What is it about?
This course introduces delegates to the 4 Main Principles of delivering Excellent Customer Service and demonstrates how to apply these daily. The course also looks at a number of different sales techniques which suit all personality types to ensure everyone is comfortable in the art of selling.

Course Overview
This is a 1-day course which will ensure an increase in customer satisfaction and loyalty. The focus is on consistency to ensure EACH & EVERY customer receives Excellent Customer Service.

What will I get out of it?
By the end of this course you will be able to:

Understand what Excellent Customer Service looks like
Know what it takes to deliver Excellent Customer Service
Start delivering Excellent Customer Service consistently.

Courses from this Training Provider

• Team Leading SVQ Level 2
• Business Administration SVQ Level 2, 3, or Modern Apprenticeship
• Child Care Learning and Development - SVQ Level 2-4, or M.A.
• Customer Service - SVQ Level 2, 3 or Modern Apprenticeship
• Food and Drink Service - SVQ Level 2 or Modern Apprenticeship
• Food Processing & Cooking - SVQ Level 2 or Modern Apprenticeship
• Front Office SVQ Level 2
• Hospitality Supervision - SVQ Level 3 or Modern Apprenticeship
• Housekeeping - SVQ Level 2
• ITQ (IT Qualification) - SVQ Level 2 or 3
• Management - SVQ Level 3 or Modern Apprenticeship
• Multi-Skilled Hospitality - SVQ Level 2 or Modern Apprenticeship
• Retail - SVQ Level 3 or Modern Apprenticeship
• Scottish Certificate for Personal License Holders
• Scottish Certificate for the Responsible Service of Alcohol
• Distribution, Warehousing & Storage Operations SVQ Level 2 or 3

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