Fiona Young Training and Consultation (F.Y.T.C)

245 Main Street,
Larbert,

Falkirk
FK5 4RA
Tel: 01324 557603

Company History

Fiona is a creative professional with significant experience in the service industry. Fiona is passionate about service and firmly believes that addressing customer needs is paramount. Businesses that fail the customer, fail the business.

Fiona has a proven track record - both nationally and internationally - in assisting businesses in the hospitality sector become equipped with the essential skills in managing customers through their service journey.

Fiona will bring to each training sessions the tools to ensure your full involvement in the learning process and empower you to change.

Company News/Information

Bespoke training courses available!

Where a client has specific areas that they require the staff to improve/gain experience in, bespoke courses can be developed for them in the areas of Customer Service and Health and Safety.

These would be charged at £400 per full day and £200 per half-day.

Courses from this Training Provider

• Delivering Service Excellence (100k Welcomes)
• Leading Service Excellence (100k Welcomes)
• REHIS Elementary Health and Safety
• Introduction to Health and Safety
• Staff Alcohol Awareness

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