Delivering Service Excellence - St Andrews Standard

Now SQA-endorsed, this workshop comprises one part of the three requirements for achieving the St Andrews Standard for customer service. Booking this course enrols your staff members for the entire Standard package, which includes a hands-on quiz around St Andrews, and a post-workshop self-assessment in the workplace.

For more information please visit the dedicated Standard microsite: http://standard.standrews.co.uk

By the end of the training, participants understand more about St Andrews and the wider picture of the importance of customer service to the Scottish tourism industry.

They will also be able to:
- identify at least 3 ways to deliver outstanding service;
- list three methods how to demonstrate a positive attitude;
- explain how to deal with feedback (positive and constructive);
- explain how to improve service on an on-going basis.

List of all units for Delivering Service Excellence - St Andrews Standard

Session 1 - Customer Expectations/Customer Focus
Session 2 - Maintaining Positive Attitudes
Session 3 - Customer Feedback
Session 4 - Continuous Improvement

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